Introduction
As part of our operations, Wellahealth Technologies Limited (“Wellahealth”, “the Company”, “we” or “us”) collect and process certain types of information of individuals, visitors to the website, patients, enquirers, etc. (“Data Subject” or “you” or “your”) that makes them easily identifiable. We understand the value of your data we are committed to preserving, protecting and safeguarding data you share with us.
This Privacy Policy has been published to better serve those who are concerned with how their Personal Data is being used by Wellahealth, and it outlines the information we collect from you, why we collect such data, how we use the data, how you can control your data, and how we manage, store, protect, share, retain or delete your information. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and inform you about your privacy rights and how the law protects you.
You do not have to create an account to use our service features, such as searching and locating Companys and diagnostic centres. We, however, believe you should always know what data we collect from you and how we use it.
This Privacy Policy also restates our commitment to protect your data on our website, social media platforms, administrative records, cloud storage, and whenever you visit our physical premises.
Please click the following links to learn more about our Privacy Policy:
By using our website (or by ticking the consent box below) you agree to the terms of this Privacy Policy, as to allow us to utilise your data to service you more accurately.
It is important that you read this Privacy Policy together with any other policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy complements other notices and policies and is not intended to override them.
By accessing the services of Wellahealth and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this Privacy Policy. Your consent can be withdrawn at any time by sending a request to that effect to the contact information supplied below. If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Wellahealth.
By consenting to this policy, you are assumed to be of reasonable age for the purpose of using this website within the relevant country from where you access this website. This website is not intended for children, and we do not knowingly collect data relating to children.
Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Please note that this Privacy Policy applies to the Wellahealth main web pages (i.e. those in https://www.wellahealth.com/ ) and generally to the business of Wellahealth. If you follow a link to any other website, please check to confirm their policies before you submit any personal information to those websites.
Wellahealth is committed to maintaining the principles in the Nigerian Data Protection Regulation (NDPR) and other applicable privacy and data protection laws regarding the processing of Personal Data.
The collection and processing of your Personal Data shall be in accordance with the legitimate and lawful purpose consented to and shall only be stored for the period, which is reasonably required, provided also that your Personal Data shall be adequately secured against foreseeable hazards within our contemplation.
To demonstrate this commitment as well as our aim of creating a positive privacy culture within Wellahealth, Wellahealth adheres to the following basic principles relating to the processing of Personal Data: lawfulness, fairness and transparency; data accuracy; purpose limitation; data minimization; storage limitation; integrity and confidentiality; and accountability.
The type of information we collect is Personal Data. Personal Data refers to any piece of information that relates to an identified or identifiable living individual or pieces of information, which if collated together can lead to the identification of an individual person.
Personal Data includes data such as email address, phone number, full name, account details, home address, school history, driver's license number, bank account number, passport number etc pertaining to a natural person. It does not include data provided anonymously.
The type of personal data we may collect are as follows:
The Website can be visited without revealing any personal information. However, when registering your details on the Website to enable us better assist you as appropriate, you may be asked to enter personal contact information and/or your company contact information such as your name, email address, mailing address, phone number, or other details to help you with your experience. Where required Wellahealth will use this information to reply to your inquiries, to provide you with requested services, and to contact you regarding new services.
We may also collect information about your computer system, including where available your IP address, for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
We collect data to enable us process requests or applications which you make, or which are made on your behalf with your consent and to provide you with our services.
We collect data to be able to communicate with you, to provide further information on our products and services and to assist you.
We collect data to be able to respond to questions or requests which you submit as well as anticipate and resolve problems with any services we offer to you.
We use different methods to collect data from and about you including through:
We have exclusive ownership of the information collected on our website. We however only have this right over data that you have voluntarily shared to us directly or through your usage of our website.
With your consent, we use your information to fulfil requests to receive information or materials from us, to carry out services for your benefit and to process applications and requests from you.
We do not use your data for any other purpose than for the purposes listed out in this policy and we do not sell, lend or rent any personal data about you to any thirdparties.
In reviewing enquiries and applications, Wellahealth may need to disclose patients’ personal data to the Wellahealth internal teams, consultants, and/or others (as it deems reasonably necessary).
Wellahealth may contact enquirers by e-mail, with updates on resources including the availability of new datasets, and any additions to its integrated healthcare network. From time to time, Wellahealth may seek views from patients concerning its portfolio. Responses to such enquiries will be voluntary and any feedback used solely for evaluation purposes. In addition, demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of certain services and service providers. Any disclosure of this information will be in aggregate form and will not identify individual users.
We have well-maintained systems for storing and managing your data, and we commit to conscientiously utilising your data in consonance with the provisions of this policy. We have suitable security measures in place to prevent your personal data from being accidentally lost or used or accessed in an unauthorised way by a third party. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
To ensure the secure transmission of your Personal Data, our website employs Secure Sockets Layer/Transport Layer Security (SSL/TLS), this is evident in the padlock symbol in your URL address bar once you are successfully logged into the platform. The URL address will also begin with https://, the “s” indicating that the page is secure. SSL encrypts communication between two points, such as your computer and the connecting server. Any data sent during the session will be encrypted before being sent and decrypted at the receiving end. This is done to ensure that data cannot be read duringtransmission.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Information which you provide to us will ordinarily be stored on our secure servers. By submitting personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We admit however that no website or database is completely secure or “hacker proof” and we only guarantee the safety of your data to the extent of our undertaking all reasonable measures to protect the data.
We do not sell, trade, or otherwise transfer to outside parties your Personal Data unless we provide users with advance notice. This does not include Website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our rights or the rights of patients.
You have rights under data protection laws in relation to your personal data. It is Wellahealth’s policy to respect your rights and Wellahealth will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.
Details of your rights are set out below:
You may exercise any of your rights by contacting our team at contact@wellahealth.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We generally retain your personal information for as long as is necessary for the purposes we collected it for and also giving you better service. To this end, we are committed to maintaining the confidentiality of the personal information.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the applicable legal requirements.
By accessing this Website and any of its pages you are agreeing to the terms set out above. You may also request to have all your personal information deleted entirely. Please note that if you request the erasure of your personal information. We may retain and use your personal information to the extent necessary to comply with our legal obligations, including but not limited to tax, legal reporting and auditing obligations.
If you would like to know more about the retention periods we apply to your personal data, please contact us at contact@wellahealth.com
In the event of any violation of this Privacy Policy by Wellahealth, the user shall be entitled to demand the return of all Personal Data collected and to demand the end of use of any such Personal Data. This remedy shall be available from the time of breach of this Privacy Policy, provided the user has already sent a complaint which was not attended to.
Wellahealth reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Wellahealth’s website.
If you have any questions or complaints about this Privacy Policy or Wellahealth’s information handling practices, you may contact us at: https://www.wellahealth.com/